Overview This help explains why website emails can go to the junk or spam folder and what must be checked to improve email delivery. This applies to websites using WPResidence or WPRentals, because the theme can trigger WordPress emails, but the final delivery depends on the mail server, DNS authentication records, sender reputation, and the […]
Email Notifications
How SMS Notifications Work in WP Rentals (WpestateEmail Class): A Complete Guide
Overview This technical help explains how WPRentals sends SMS notifications through the notification system. The SMS flow is connected to the email notification flow. When a supported notification is triggered, WPRentals first prepares the email notification and then checks if an SMS should also be sent for the same notification type. The main logic is […]
Trip Details Email in WPRentals
Overview The Trip Details Email is sent automatically to the guest after a booking is confirmed in WPRentals. This email gives the guest the important details they need after the booking is approved or confirmed. The Trip Details Email includes: The confirmed booking information. The property owner contact details. The owner email address, if this […]
Theme Options – Email Management – Email Settings
Overview The Email Settings section in WPRentals controls the general sender and design options for emails sent by the theme. Use this section to manage: The email format: HTML or plain text. The sender name shown in the email. The sender email address used by the website. The email logo. The email header and footer. […]
SMS Management by Twilio
Overview WPRentals can send SMS notifications through the Twilio API. Twilio is a third-party SMS service. To use SMS notifications in WPRentals, you need an active Twilio account, a Twilio phone number that can send SMS messages, and the Twilio API credentials added in the theme options. https://www.twilio.com Important: Twilio is not included with WPRentals. […]
Hide Booking Form and Replace with Owner Contact Form
Overview In WPRentals, you can replace the standard booking form with the owner contact form. This is useful when you do not want visitors to send booking requests directly from the website and you prefer them to contact the property owner first. The owner contact form can replace the booking form in two ways: Globally […]
Theme options – Social & Contact – Contact Form Settings – GDPR
Overview In WPRentals, you can enable a GDPR consent checkbox for the Owner Contact Form. When this option is enabled, visitors must select the checkbox before sending a message. This option is managed from: Theme Options > Social & Contact > Contact Form Settings When enabled, the GDPR checkbox appears in the theme contact forms […]
Duplicate email for administrator
Overview In WPRentals, the Duplicate Email option allows the administrator to receive a copy of each email notification sent by the theme. This option is useful when the site admin, site manager, or support team needs to monitor booking requests, contact messages, payment notifications, user messages, and other important theme emails. You can find this […]
Theme Options – Email Management – Email Content
Overview In WPRentals, you can manage the content of the email notifications sent by the theme from: Theme Options > Email Management > Email Content From this section, you can edit the subject and message content for the email notifications used by the WPRentals notification system. Important: This section controls the subject and body text […]
Theme Email Notifications
Overview WPRentals sends email notifications for important actions on the website, such as booking requests, invoices, booking confirmations, cancellations, contact messages, user messages, and account actions. This article explains the main email notification flow in WPRentals and links to the dedicated help articles where each email section is explained in detail. Important: This article is […]
Emails are not sent. Emails not working. Troubleshooting Guide
Overview This article explains what to check when emails are not received from a WPRentals website. WPRentals can trigger email notifications for actions such as booking requests, Contact Owner messages, registration emails, password reset emails, booking confirmations, invoices, and other theme notifications. However, the theme does not provide the mail server. Emails are sent through […]
How does the Owner Contact Form work
Overview The Contact Owner Form in WPRentals allows visitors and registered users to send a message to the owner connected to a listing. This contact form is used for property questions, booking inquiries, and inquiry-only setups where the booking form is replaced with a contact form. Important: The Contact Owner Form is not the same […]
Theme Options – Contact Page Details
Overview The Contact Page Details section in WPRentals is used to manage the main company contact information displayed on the theme Contact page template. From this section, you can add your company name, address, email address, phone numbers, Skype ID, and the map coordinates used for the contact page location pin. Important: This help is […]
My Inbox. Theme private message system.
The My Inbox page is part of the front-end User Dashboard in WPRentals. It is used to track messages between renters, owners, and site users. These messages can come from booking actions, contact owner forms, replies between users, or booking-related communication. Important: The front-end My Inbox page is for users to read and reply to […]