Overview
WPRentals sends email notifications for important booking and contact actions on the website.
Email notifications can be sent for:
- new booking requests
- invoices issued by the owner
- booking payments and confirmations
- Trip Details after booking confirmation
- booking cancellations
- messages sent through the Contact Owner form
- messages and replies between users
Email Settings and Email Content
Email settings are managed from:
Theme Options > Email Management
From this section, the site admin can manage:
- email sender settings
- email design
- email content
- Trip Details email options
- duplicate email notifications
Email sender and email design
Use this section to manage the sender email and the layout used by theme emails.
Email Design and Sender Controls
Email content
Use this section to edit the default text used in theme email notifications.
Booking Notifications
Booking request sent
When a guest sends a booking request, the guest sees an on-screen confirmation message.
The owner receives an email notification about the new booking request.
The owner can review the request from:
User Dashboard > My Bookings
From there, the owner can:
- issue an invoice
- reject the booking request
- send a message to the guest
Invoice issued
When the owner issues an invoice, the guest receives an email notification.
The guest can review and pay the invoice from:
User Dashboard > My Reservations
Invoice paid and booking confirmed
After the required payment is completed, the booking is confirmed.
The guest receives a booking confirmation email.
The owner also receives an email notification that the booking was confirmed.
Trip Details Email
After a booking is confirmed, the guest can receive a Trip Details email with information about the reservation.
This email is managed from:
Theme Options > Email Management > Trip Details Email
Available options include:
- Show owner email in trip details email? – YES / NO
- Send trip details email? – YES / NO
Cancelled Booking Notifications
WPRentals can send email notifications when a booking request or confirmed booking is cancelled.
- If the owner cancels an unconfirmed booking request, the guest receives an email notification.
- If the guest cancels an unconfirmed booking request, the owner receives an email notification.
- If a confirmed booking is cancelled by the owner, the guest is notified.
Contact Owner Message Notifications
The Contact Owner form allows users to send a message to the owner connected to a listing.
The form can be used from the property page, owner profile page, or instead of the booking form, depending on your setup.
Logged-in users
When a logged-in user sends a message through the Contact Owner form:
- the owner receives an email notification
- the message is saved in the owner dashboard inbox
- the sender can track replies from their own dashboard inbox
Non-logged-in visitors
When a non-logged-in visitor sends a message through the Contact Owner form:
- the owner receives the message by email
- the message is sent to the email saved in the owner profile
- the site admin can review the message from wp-admin
- full dashboard conversation tracking is limited because the visitor is not connected to a registered user account
Inbox Messages and Admin Message Review
Registered users can view their messages from:
User Dashboard > My Inbox
Owners, renters, and site admins using the front-end dashboard can track their own message conversations there.
The site admin can review all messages from:
Wp-admin > Messages
GDPR and Phone Field in Contact Owner Form
Contact form fields are managed from:
Theme Options > Contact Form Settings
From this section, the site admin can enable:
- GDPR Checkbox
- Mobile Number
If the GDPR checkbox is enabled, create a GDPR page using the GDPR Terms page template.
Go to:
Wp-admin > Pages > Add New
Create the page and assign the GDPR Terms template.
This is how the GDPR checkbox appears in the contact form:
Duplicate Email Notifications
The site admin can add a duplicate email address to receive copies of theme emails.
Go to:
Theme Options > Email Management > Duplicate Email
Email content can be edited from:
Theme Options > Email Management > Email Content
Important Notes
- WPRentals email notifications are managed from Theme Options > Email Management.
- Email content can be edited from Email Content.
- Trip Details email is sent after booking confirmation, if enabled.
- Contact Owner messages are sent to the owner profile email address.
- Logged-in users can track message conversations from User Dashboard > My Inbox.
- Non-logged-in contact messages are mainly handled by email and admin message review.
- The site admin can review all messages from Wp-admin > Messages.
- GDPR and phone field options for the Contact Owner form are managed from Theme Options > Contact Form Settings.
- If emails are not received, check the sender email, SMTP setup, hosting email rules, and spam/junk folder.
Related Help
Email Design and Sender Controls
My Inbox – Private Messaging System
Enable GDPR Checkbox in Contact Form