Overview
WPRentals sends email notifications for important actions on the website, such as booking requests, invoices, booking confirmations, cancellations, contact messages, user messages, and account actions.
This article explains the main email notification flow in WPRentals and links to the dedicated help articles where each email section is explained in detail.
Where Email Notifications Are Managed
Email options are managed from:
Theme Options > Email Management
From this area, the site admin can manage the main email notification settings:
- Email Settings – controls sender email, sender name, email format, email logo, and email visual details.
- Email Content – controls the subject and content for theme email notifications.
- Trip Details Email – controls the Trip Details email sent after booking confirmation.
- Duplicate Email – lets the admin receive copies of theme email notifications.
Booking Notification Flow
WPRentals sends different notifications during the booking process.
1. New booking request
When a guest sends a booking request, the owner receives an email notification.
The owner can review the request from:
User Dashboard > My Bookings
From there, the owner can issue an invoice, reject the request, or send a message to the guest.
2. Invoice issued
When the owner issues an invoice, the guest receives an email notification.
The guest can review and pay the invoice from:
User Dashboard > My Reservations
3. Booking confirmed
After the required payment is completed, the booking is confirmed.
The guest receives a booking confirmation email, and the owner also receives a notification that the booking was confirmed.
4. Booking cancelled or rejected
WPRentals can also send notifications when a booking request is rejected, cancelled, or when a confirmed booking period is cancelled.
Trip Details Email
After a booking is confirmed, WPRentals can send a Trip Details email to the guest.
This email is managed from:
Theme Options > Email Management > Trip Details Email
From that section, the admin can choose whether to send the Trip Details email and whether to include the owner email address.
Contact Owner Messages
The Contact Owner form allows visitors or registered users to send a message to the owner connected to a listing.
The form can be used from the property page, owner profile page, or instead of the booking form, depending on the website setup.
Logged-in users
When a logged-in user sends a message through the Contact Owner form, the owner receives an email notification and the message is saved in the dashboard inbox.
The sender can also track replies from their own dashboard inbox.
Non-logged-in visitors
When a non-logged-in visitor sends a message through the Contact Owner form, the owner receives the message by email.
Because the visitor is not connected to a registered user account, full dashboard conversation tracking is limited.
Inbox Messages
Registered users can view their message conversations from:
User Dashboard > My Inbox
Owners, renters, and site admins using the front-end dashboard can track their own message conversations there.
My Inbox – Private Messaging System
Admin Message Review
The site admin can review messages from:
Wp-admin > Messages
This is useful when the admin needs to check messages sent through the website contact and inbox system.
Email Delivery Notes
The theme can trigger email notifications, but final email delivery depends on the website email setup.
If emails are not received, check:
- The sender email from Theme Options > Email Management > Email Settings.
- SMTP configuration, if an SMTP plugin is used.
- Hosting mail logs.
- Spam or junk folders.
- SPF, DKIM, and DMARC records for the sending domain.
Emails are not sent. Emails not working.
Related Help
Email Design and Sender Controls
Duplicate Email for Administrator