The theme sends several notifications use user, to site admin and to property owner. These emails can be designed and text can be modified. This help explains exactly which emails are sent to Site Admin, Owner and to User. There are several other articles related to Emails that can help understand all options available in WpRentals:
- Design and Sender controls for emails – https://help.wprentals.org/article/theme-options-email-management-email-settings/
- Email content management – https://help.wprentals.org/article/email-management-in-theme-options/
- Replace booking with theme contact form – https://help.wprentals.org/article/hide-booking-form-and-replace-with-owner-contact-form/
Below you will see theme specific notifications and who receives each.
Notification when sending booking request
User sending the booking request sees this message in booking form:
User receiving the booking request gets this email message
You have received a new booking request on http://yourdomain.com! Go to your account in Bookings page to see the request, issue the invoice or reject it! The property is: http://yourdomain.com/properties/test-custom-price/ .
Notification when sending invoice
Invoice can be sent only by the user who owns the property (if admin fee is enabled)
User sending the booking request gets this message:
An invoice was generated for your booking request on http://yourdomain.com! A deposit will be required for booking to be confirmed. For more details check out your account My Reservations page.
User receiving the booking request (also user who owns the property)
Has no email notification
When paying the invoice / when booking is confirmed
Invoice is paid by the user who sent the booking request (only if admin fee is enabled)
User sending the booking request gets this email
Your booking made on http://yourdomain.com was confirmed! You can see all your reservations by logging in your account and visiting My Reservations page.
User receiving the booking request gets this email
Somebody confirmed a booking on http://yourdomain.com! You should go and check it out!Please remember that the confirmation is made based on the payment confirmation of a non-refundable fee of the total invoice cost, processed through http://yourdomain.com and sent to website administrator.
Trip Details email
The email with Trip Details is sent to the guest after the booking is confirmed
You can choose to not send this email or to not include the owner email in the email. These are options managed in Theme Options
When cancelling a confirmed booking request
User sending the booking request gets this email
One of your confirmed bookings on http://yourdomain.com was cancelled by property owner.
User receiving the booking request
Has no email to receive
When cancelling an un-confirmed booking request by user who submits property / gets the booking request
User sending the booking request gets this email
One of your booking requests sent on http://core.yourdomain.com was rejected by the owner. The rejected reservation is automatically removed from your account.
User receiving the booking (who submits the property) request
Has no email to receive
When cancelling an un-confirmed booking request by user who sends the booking request
User sending the booking request
Has no email to receive
User receiving the booking (who submits the property) request gets this email
One of the unconfirmed booking requests you received on http://yourdomain.com was cancelled! The request is automatically deleted from your account!
When sending a contact message
User sending the message
User does not receive an email.
But there are 2 situations
- If user is logged in, he will get the reply to his inbox and the contact form looks like in below screenshot:
- If user is not logged in he will have to include his email address to get a reply
Admin can choose to enable GDPR and Mobile phone in this form as well
User receiving the message gets this email
You have a new message on http://core.wprentals.org! You should go and check it out!
Messages are seen directly in User Dashboard
Administrator
See all the messages sent through the private system can be seen by admin in admin – messages:
Get duplicate emails
Duplicate Email can be found in Theme Options-> Social&Contact-> Contact Page Details
This email will get a duplicate of all emails sent from the theme.