Owner Info Does Not Show on the Listing Page – What to Check
If the owner information does not show correctly on a listing page in WPRentals, check the items below.
In most cases, the issue is caused by one of these reasons:
- the listing is not assigned to the correct owner
- the owner profile is incomplete
- the user has renter access instead of owner access
- the owner was created manually and was not synced correctly
- the listing was not managed from the front-end User Dashboard
1. Check if the listing is assigned to the correct owner
Go to:
Wp-admin > Listings, Bookings & More > Properties > Edit Listing
Check the listing owner option and make sure the correct owner is selected.
2. Check if the owner completed the profile
The owner should complete the profile from the front-end User Dashboard.
Go to:
User Dashboard > My Profile
Check that the owner profile includes the information you want to show on the listing page, such as:
- name
- phone number
- profile image
- description
- social links, if used
3. Check if the user has owner access
WPRentals has owner and renter access.
- Owners can submit and manage listings.
- Renters can book properties, but they do not submit listings.
Go to:
Theme Options > Register & Login Settings > Renter / Owner Separation
Check if the user has owner access.
4. Check if only selected users can publish listings
If your website allows only selected users to submit listings, check the option:
Only these users can publish listings
The owner username must be added correctly in this field.
Correct format:
username1,username2,username3
Do not add spaces after commas.
5. Check how the owner account was created
The recommended way to create owners is through the WPRentals front-end registration form.
When owners register from the front end, WPRentals creates and connects:
- the WordPress user account
- the owner profile
- the front-end dashboard access
- the listing submission permissions
If the owner was created manually from wp-admin, the WordPress user account and owner profile must be synced correctly.
How to add and sync owners from the WordPress admin in WPRentals
6. Check if the listing was added or updated from the User Dashboard
Listings should be managed from the front-end User Dashboard.
Use:
User Dashboard > My Listings > Add New Listing
or:
User Dashboard > My Listings > Edit Listing
7. Single owner or site admin setup
If the website is managed by one site admin or one selected owner, use the single-owner setup.
A WordPress admin account is not automatically the same as an owner profile. If the admin manages listings as the owner, the admin should:
- use the front-end User Dashboard
- complete User Dashboard > My Profile
- make sure listings are assigned to the correct owner/admin account
- add the admin username in Only these users can publish listings, if that option is used
Use WPRentals as a single property / single owner website
Quick Checklist
- The listing is assigned to the correct owner.
- The owner completed User Dashboard > My Profile.
- The user has owner access, not renter-only access.
- If selected users can publish listings, the owner username is added correctly.
- If the owner was created manually, the WordPress user and owner profile are synced correctly.
- The listing was added or updated from User Dashboard > My Listings.
Related Help
WPRentals Login & Register – How to Create Renters / Owners
How to allow only certain users to be owners and submit listings
How to use WPRentals as a single owner or site administrator
How to add and sync owners from the WordPress admin in WPRentals