Demo import should work via wp-admin as explained in this help –

If you cannot import the theme from wp-admin or demo import fails you should check that your current server meets server requirements:

  • max_execution_time 600
  • memory_limit 128M
  • post_max_size 64M
  • upload_max_filesize 64M

Please see with hosting if they can make those recommendations (or at least the best possible).

How To Verify Your Current PHP Limits

Even if you make changes in wp-config.xml, it is possible the limits do not change because your server is limited from server settings.

You can verify your PHP configuration limits by installing a simple plugin –

If you see limits don’t change you can always contact your host and ask them what the current settings are and have them adjust them if needed.

Please note though that many hosts will try to keep the PHP limits.

How to import with limited server resources.

For clients who cannot import demo using the standard process because of limited server requirements, we usually do a manual import of files (use wordpress importer tool) and repeat import until it goes through. But this doesn’t guarantee all files will import. Images may not be able to be imported at all.

If you wish our help please send us your site details in client support –

But please check with hosting first because the key is in server setup.

For our theme help please open a ticket in our client support system with your site url and wp-admin –