Before Submitting a Ticket

For every purchased license of WPRentals, you are entitled to 6 months of support, starting from the purchase date.

As a WPRentals client, you get access to our help documentation, video tutorials, and a dedicated support team for assistance with the theme features included in the product.

Our support team is available from Monday to Friday, Europe timezone.

Client support is handled through our private support platform:

https://care.wpestate.org/

You will need your ThemeForest purchase code to register in client support.

Please check this article for details about how to get your purchase code:

How to get your ThemeForest purchase code

What Is Included in Support

We can help with questions related to the default WPRentals theme features, theme setup, included theme options, and reported theme issues.

Support does not include code modifications, custom development, custom design changes, third-party plugin issues, server administration, or custom integrations.

For more details about what is included in Envato item support, please check the ThemeForest support policy:

https://themeforest.net/page/item_support_policy

Please Check the Following Before You Submit a Ticket

To help us provide faster support, please check the following before opening a ticket:

• Make sure you are using the latest version of WPRentals.
• Make sure WordPress is updated to the latest stable version.
• Check our documentation first, as the answer may already be available.
• Disable additional third-party plugins temporarily to confirm the issue is not caused by a plugin conflict.
• Clear all cache, including website cache, server cache, CDN cache, and browser cache.
• Prepare screenshots, the page URL, and clear steps to reproduce the issue.

WPRentals on ThemeForest

How to Start Receiving Support

1. Go to our private support platform.
2. Create your support account using your ThemeForest buyer details and purchase code.
3. Open a new ticket from your account.
4. Include your website URL, screenshots, and temporary wp-admin access if needed.

https://care.wpestate.org/

Extending and Renewing Item Support

The support options available to you depend on when you make the support purchase.

Envato help about extending and renewing item support

• A support upgrade is 6 months of additional support that can be purchased when buying the item.
• A support extension is 6 months of support that can be purchased while the current support period is still active.
• A support renewal is 6 months of support that can be purchased after the existing support period has expired.

How to Renew or Extend Support

To renew or extend item support, log in to your ThemeForest account and go to your Downloads section.

1. Log in to your ThemeForest account.
2. Hover over your username and click Downloads.
3. Find your WPRentals purchase.
4. Click Renew support now or Extend now, if the option is available.

https://themeforest.net/downloads

Why You May Not Be Able to Extend or Renew Support

You may not be able to extend or renew support if:

• You still have more than 6 months of support remaining.
• The item is no longer eligible for support renewal through Envato.
• The author is no longer offering support for the item.