Need help with WPRentals? Our team answers questions through the private ticket system at care.wpestate.org. Below you can see our schedule, the topics we help with, and the steps to send us a request.
Our schedule and response time
The support desk is staffed Monday through Friday, from 8 AM to 5 PM (Europe time zone). Every request gets a reply no later than one business day after it reaches us. Requests sent on Saturday, Sunday or a holiday are handled when the desk opens again.
Each request waits its turn in the queue, so it can take a few hours before you hear from us, and a message sent near closing time usually gets its reply the following working day.
Tip: the fastest tickets are the complete ones. Send the link to the page, a screenshot, and a short note on what you expected and what happened. After you try a fix, let us know the exact result.
Topics we help with
| We can help with | Outside of support |
|---|---|
| Setting up WPRentals and using its features | Code changes and custom development |
| The theme options that come with WPRentals | Design changes and custom integrations |
| Problems caused by the theme | Third-party plugins, servers and hosting |
Quick checks first
A lot of issues go away after these checks, so try them before writing to us:
- Run the newest WPRentals and WordPress versions.
- Look for your question on this documentation site.
- Empty every cache: site, server, CDN and browser.
- Switch off other plugins for a short test to see if one of them causes the problem.
Sending a support request
- Log in to care.wpestate.org. A license bought on wprentals.org comes with a ready-made account (details in Bought on wprentals.org). A ThemeForest buyer registers a new account.
- If you bought on ThemeForest, keep your purchase code at hand.
- Create the ticket and add your site address, screenshots and, when needed, a temporary admin login.
How long support lasts
A ticket can only be opened while your support is active. The theme itself keeps working after support ends, because the license does not expire.
| Purchase | Support length | Getting more support |
|---|---|---|
| ThemeForest | 6 months | Buy an extension or a renewal of 6 months from your Envato Downloads page. |
| wprentals.org | 1 year | Stays active as long as the yearly subscription renews. Read Bought on wprentals.org. |