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Why is the account avatar or user dropdown menu not working in my custom header?

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If clicking the account avatar icon or user dropdown does nothing, this is usually not caused by the theme itself.

In most cases, the issue is caused by a JavaScript conflict on the website. This often happens because of third-party plugins, especially cache, performance, optimization, or JavaScript combine/minify settings that prevent the theme scripts from loading correctly.

What should you check first?

Please test the website after temporarily disabling:

  • Cache plugins
  • Optimization or performance plugins
  • JavaScript combine/minify/defer options

After that, clear all website, server, CDN, and browser cache and test again.

If the issue continues

If the problem still happens, further debugging is needed on the live website.

The recommended support steps are:

  • Check the site URL and test the account menu directly
  • Temporarily disable third-party plugins to identify a conflict
  • Temporarily disable the child theme, if one is active
  • Test with only the required theme plugins active

Before any testing, make sure you create a full backup of the website.

What details are needed for support?

To continue debugging, please provide:

  • Site URL
  • Temporary wp-admin access
  • Confirmation that plugin and optimization settings can be temporarily disabled for testing

This type of issue is usually resolved by identifying the plugin or setting that blocks the theme JavaScript from running correctly.

Send us the details via our private support system at https://care.wpestate.org/