Please check if you have one of these situations:

  1. You enabled caching for google maps in theme options – google maps settings and you need to wait 3 hours to see pins

caching

2. You enabled read from file yes (google maps readings) and you must wait 24 hours to see all pins or click generate pins button. (help http://help.wprentals.org/2015/12/05/google-maps-settings-how-read-from-file-works/)

3. You modified properties “Categories” names and “What do you rent” but didn’t add the pins for the new names. This must be done in theme options – pin management.  Demo pins are in theme pack downloaded from Theme Forest.

pin management

These is the theme pack folder with the demo pins:

theme pack

3. Don’t use child categories.

child categories

If neither of these situations apply to you, please open a ticket in our client support and give us wp-admin access – http://support.wpestate.org/